Refund policy

Dadio Return & Refund Policy

At Dadio, we stand behind every product we make. If you're not completely happy with your order, we've got your back.

9-Month Return Window

You may return or exchange any item within 270 days (about 9 months) of delivery. We want you to actually live with your gear and know it holds up before you commit.

Condition of Items

• Items should be in clean, resellable condition, with normal use accounted for.
• Include the original packaging and accessories when possible.
• Items that fail due to a manufacturing defect are covered under our Lifetime Warranty (below) rather than the return window.

How to Start a Return or Exchange

1. Email hello@dadio.com with your order number and the reason for your return.
2. We'll send you a prepaid return shipping label and simple instructions.
3. Pack the item, attach the label, and drop it off at any carrier location.

Refunds

• Refunds are processed within 5-7 business days after we receive your return.
• Refunds are issued to your original payment method.
• Return shipping is free, and there are no restocking fees - ever.

Damaged or Defective Items

If your order arrives damaged or defective, email hello@dadio.com or call/text (909) 321-5232 and we'll make it right with a replacement, refund, or repair.

Lifetime Warranty

Every Dadio product is backed by our lifetime warranty. If something fails due to a manufacturing defect, we'll repair or replace it free - for as long as you own it.

Questions?

Email hello@dadio.com or call/text (909) 321-5232. Thank you for choosing Dadio.